Procedure for Product Return and Right of Withdrawal
The BUYER has the right to withdraw from the contract within fourteen days after receiving the goods, without giving any reason and without paying any penalty. Pursuant to the general communiqué of the tax procedure law numbered 385, the BUYER must fill in the return sections at the bottom of the invoices of the SELLER delivered with the goods completely and correctly, sign, and send one copy to the SELLER together with the product, in order for the return to be processed. must be kept in his/her custody.
The right of withdrawal period starts from the day the goods are delivered to the BUYER. If the return method of the returned product or products does not comply with the conditions determined by the SELLER, the return cost is borne by the BUYER.
There is no right of withdrawal for the goods prepared in line with the Buyer's wishes and/or his/her personal needs and for the exceptions in Article 15 of the DISTANCE CONTRACTS REGULATION.
In the event that the BUYER exercises its right of withdrawal, the SELLER shall return the total amount received within fourteen days at the latest after the receipt of the invoice containing the withdrawal notification, together with the unopened product, and any documents that put the consumer in debt, without incurring any expense to the consumer.
The decrease in the value of the received goods or the existence of a reason that makes the return impossible do not prevent the use of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the SELLER must compensate the value or decrease in the value of the goods.
The general return period for any product purchased inadvertently is 7 days. Within this period, the return of products that have been opened, used, destroyed, etc. shall not be accepted. Returns must be made with the original packaging.
In cases where any opening, deterioration, breakage, destruction, tearing, use and other conditions are detected in the product and its packaging inadvertently received, and if the product cannot be returned by the BUYER as it was when it was delivered to the BUYER, the product shall not be returned and the price shall not be refunded.
For product return, the situation should be reported to customer service first. The information about sending the product as a return is sent to the customer by the SELLER. After this meeting, the product should be delivered to the SELLER, together with the invoice containing the information about the return. If the returned product reaches the SELLER, it is accepted as a return if it meets the conditions specified in this contract; The refund is made to the BUYER's credit card/account. No refund shall be made until the product is returned. The time of reflection of refunds to credit card accounts on credit card accounts is at the discretion of the relevant bank.
If the purchase is made with a credit card and in installments, the credit card return procedure shall be applied as follows: If the BUYER has sent the purchase request for the product in installments, the Bank makes the repayment to the BUYER in installments. After the SELLER pays the entire product price to the bank at once, in the event that the installment expenditures made from the Bank's POS are returned to the BUYER's credit card, the requested refund amounts are transferred by the Bank to the bearer's accounts in installments so that the parties involved do not become victims. The installment amounts paid by the BUYER until the cancellation of the sale, if the return date and the card's account cut-off dates do not coincide, 1 (one) refund shall be reflected on the card each month, and the BUYER shall pay the installments paid before the return for another month, after the installments of the sale are over, equal to the number of installments he/she has paid before the return. receivables and shall be deducted from existing debts.
In the event of the return of goods and services purchased with a card, the SELLER cannot pay the BUYER in cash in accordance with the contract it has made with the Bank. In the event of a return transaction, the member workplace, namely the SELLER, shall make the refund via the relevant software, and since the member workplace (SELLER) is obliged to pay the relevant amount to the Bank in cash or on credit, the BUYER cannot be paid in cash in accordance with the procedure detailed above. The refund to the credit card shall be made by the Bank in accordance with the above procedure, after the BUYER has paid the amount to the Bank at once.