Shipping and Returns
Shipping
All your orders for Turkey are delivered via Yurtiçi Kargo.
All international orders are delivered via DHL and cost 50 USD.
Your orders will be shipped to your delivery address within 1 to 5 business days.
When you receive your package, please check your items with the delivery employee.
Please return any items in cases such as torn, smashed, opened, wet package.
Please fill up the returning form provided by delivery company.
According to Turkish law, one has to provide personal information such as first name, last name, Turkish ID number (Passport number for foreigners), or ID given by Turkish government.
Shipping-delivery companies are required to keep the personal information by law for two years.
In case of consumer does not want to provide any personal information, the package may not be given by the shipping company and return to the sender.
Requirements for Returning
Returns for Turkey
If you want to return any items that you have purchased, you will be required to pay the delivery fee directly to the delivery company when returning the item.
You may return any product within 14 business days. Original receipt is required as proof of purchase. Please also fill up the returning form provided by the company.
All items must have the original package and accessories.
If your return does not match our standards, we will send you back the items.
For all returns, we aim to refund you within 10 days of receiving the returned item.
It may take 1 to 3 business days in banks to transfer the money to credit card. It may take longer for debit cards. According to our banking policies, payments by installments will be refunded by installments.
Returns for International Shipping
Due to health reasons, we do not offer refunds or exchanges on fragrances where the packaging has been opened or used. We'll only consider returns on goods that are unopened and in original condition. Items can only be returned for refund within 14 days of the item being delivered to you.
For all returns, we aim to refund you within 10 days of receiving the returned item.
If you would like to change the product, please return your unwanted item and place a new order.
Please use an international courier service to return the products.
As the parcel remains your responsibility until it arrives back with us, please ensure that you get proof of postage and please make sure they’re packed up properly.
All items must have the original package and accessories.
If your return does not match our standards, we will send you back the items.
For customer support, you may send an e-mail to info@turkan.com.tr , call +90 (212) 438-2281, or contact our Whatsapp Customer Service number +90 538 097 37 97.